Incident Management – Made Simple

This content is syndicated from Agile Testing | Tester Troubles by Ray Claridge. To view the original post in full, click here.

Defect CrackImplementing incident management can be a difficult and drawn out process when you have to consider: tools, management, work-flows, access rights, severity & priority definitions etc... Sometimes this can take months before all parties involved agree on the appropriate action.

So what if your team takes ownership of a live product before your incident management process is in place? What do you do if someone discovers a serious live defect?

A colleague of mine Frances Maxwell has put to together a great common sense guide to what to do if such issue arises. It's purposely simple, but gives you somewhere to start.

Defect Process

Thanks to Frances for supplying the above illustration.

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